Terms of service

1. Overview & Scope

Welcome to byKapwa (“we”, “us”, “our”). We operate this online store and website to provide you with curated products that celebrate Filipino heritage and global connection.

These Terms of Service (“Terms”) apply to all visitors, customers, and users of our Services — including our website, content, features, and products — whether you are browsing or making a purchase.

By using our Services, you agree to be bound by these Terms as well as our Privacy Policy, Refund Policy, and Shipping Policy. If you do not agree, please do not use our Services.

Our Services are powered by Shopify, but all sales and interactions take place directly with byKapwa. Shopify is not responsible for any aspect of our transactions with you.

2. Eligibility & Accounts

  • You must be at least the age of majority in your location to use our Services. If you are under that age, you must have consent from a parent or guardian.
  • You agree to provide accurate, complete, and up-to-date information when creating an account, placing an order, or interacting with us.
  • You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account.
  • Accounts may not be transferred or sold to another person.

3. Products & Orders

  • We make every effort to display our products accurately, but colors and details may appear differently depending on your device and settings.
  • All product descriptions, pricing, and availability are subject to change at our discretion. We may discontinue products at any time.
  • Placing an order is an offer to purchase. We reserve the right to accept, reject, or cancel any order for any reason, including errors in pricing or availability.
  • Orders are confirmed once payment is processed and acceptance is sent to you.
  • Please review your order carefully before confirming; cancellations after production begins may not be possible.

4. Pricing, Billing & Payments

  • Prices are shown in the currency of your choice and do not include taxes, customs duties, or shipping fees unless stated otherwise.
  • We may run promotions or discounts with separate terms. In the event of a conflict, promotion-specific terms will apply.
  • You agree to provide valid payment information and authorize us to charge your chosen payment method for all charges incurred.
  • All billing information must be current and accurate for successful order processing.

5. Shipping & Delivery

  • Delivery times provided are estimates and not guarantees.
  • Delays caused by carriers, customs, or events outside our control are not our responsibility.
  • Risk of loss passes to you once the order is handed to the shipping carrier.
  • For more details, please see our full Shipping Policy.

6. Returns & Refunds

  • All returns and refunds are handled in accordance with our Refund Policy.
  • Some items may not be eligible for return due to hygiene or customization restrictions.

7. Intellectual Property

  • All trademarks, text, images, designs, and other content on our website are the property of byKapwa or our licensors and are protected by intellectual property laws.
  • You may not reproduce, distribute, or use our content without prior written consent.
  • Our name, logos, and designs may not be used in connection with any product or service without authorization.

8. Third-Party Tools & Links

  • We may provide access to third-party tools or links to third-party websites. These are offered “as is” without warranties or endorsements.
  • Your use of any third-party service is entirely at your own risk and subject to that provider’s terms.

9. Privacy & Data Handling

  • We collect and process personal information as described in our Privacy Policy.
  • Shopify may also process your information as part of providing the hosting and e-commerce platform for our store.

10. Feedback & Submissions

  • If you share ideas, reviews, or suggestions (“Feedback”) with us, you grant us a worldwide, royalty-free license to use and display that content for any purpose.
  • You represent that you own or have rights to share such Feedback and that it does not infringe on any third party’s rights.

11. Errors & Corrections

We reserve the right to correct any errors, inaccuracies, or omissions, and to update or cancel orders if such issues occur — even after you’ve placed your order.

12. Prohibited Uses

You may not use our Services to:

  • Violate any laws or regulations.
  • Infringe intellectual property rights.
  • Harass, abuse, or defame others.
  • Upload viruses or malicious code.
  • Engage in fraudulent or misleading activity.
  • Circumvent security features or interfere with the operation of the Services.

We reserve the right to suspend or terminate accounts that violate these Terms.

13. Termination

We may suspend or terminate your access at any time if you violate these Terms. You remain responsible for any outstanding charges up to the date of termination.

14. Disclaimers & Limitations of Liability

  • Services and products are provided “as is” without warranties of any kind, except where required by law.
  • We are not liable for indirect, incidental, or consequential damages, including lost profits, arising from your use of our Services.
  • Certain jurisdictions do not allow limitations on implied warranties, so these limitations may not fully apply to you.

15. Indemnification

You agree to indemnify and hold harmless byKapwa, Shopify, and our affiliates from any claims, damages, or expenses arising from your use of our Services or breach of these Terms.

16. General Legal Terms

  • If any part of these Terms is found invalid, the rest will remain in effect.
  • Our failure to enforce a right does not waive our ability to enforce it later.
  • You may not assign your rights without our written consent; we may assign ours without restriction.
  • These Terms are governed by the laws of the jurisdiction where byKapwa is headquartered.
  • We may update these Terms from time to time; continued use after changes means you accept the updated Terms.

17. Contact Information

Questions about these Terms should be sent to:

Virtuclix Marketing Services FZCO
IFZA BUSINESS PARK DDP
P.O. Box 79998, Dubai, UNITED ARAB EMIRATES
📧 bykapwa@gmail.com