Shipping policy
1. Overview
byKapwa products are made-to-order through our trusted production partners, including Tapstitch.
This means your item is produced after your order is placed to avoid overproduction and reduce waste.
Production and shipping times vary by destination and product type.
2. Processing Time
- Small-volume orders (1–10 items): production usually takes 3-7 business days before shipment.
- Bulk orders: production usually takes 7-15 business days before shipment.
- During peak seasons or holidays, processing times may be longer.
3. Estimated Delivery Times (after production)
- UAE: 2-5 business days
- EU/UK: 7-15 business days
- USA & Canada: 7-15 business days
- Rest of the World: 10-20 business days
These are estimates only. Delays may occur due to customs, local postal services, or unforeseen circumstances.
4. Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking link.
Tracking updates may take 1-3 business days to appear after dispatch.
5. Customs, Duties & Taxes
- International orders may be subject to customs fees, import duties, and local taxes.
- These charges are the customer’s responsibility and are not included in the product or shipping price.
- We are not responsible for delays caused by customs clearance.
6. Lost or Delayed Shipments
If your order is significantly delayed or appears lost:
- Contact us at bykapwa@gmail.com with your order number.
- For packages lost in transit, claims must be submitted within 7 days after the estimated delivery date.
- We will coordinate with our production partner to resolve the issue.
7. Shipping Restrictions
We cannot ship to certain countries due to legal or carrier restrictions.
If an order cannot be shipped to your location, we will contact you to arrange a refund or alternative delivery.
8. Contact for Shipping Inquiries
Virtuclix Marketing Services FZCO (operating brand: byKapwa)
Email: bykapwa@gmail.com